1. Controller Identity
We act as the Data Controller for personal data we obtain from third‑party data suppliers.
2. Source of Data
We obtain personal data from third‑party data suppliers who confirm that the data was collected lawfully and with appropriate marketing permissions.
3. Sharing With CMCs
We may share your information with regulated Claims Management Companies, including MR Consumer Services Limited (trading as Mis‑sold Expert), for the purpose of assessing potential mis‑sold vehicle finance claims.
4. Lawful Basis
Our lawful basis for processing this data is legitimate interests, specifically the interest in assessing whether you may have been mis‑sold vehicle finance and connecting you with a regulated Claims Management Company.
5. International Transfers
Where data is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs).
6. Data Retention
The company shall not keep personal data for any longer than is necessary considering the purpose or purposes for which that personal data was originally collected, held, and processed. We have to keep some specific information about our customers by law, where this is the case, we will keep it securely and hold solely for the legal purpose required.
When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of securely without delay.
Telephone call recordings:12 months after last contact (FCA requirement).Service-related information:6 years (to defend any claims/complaints).Complaints information: A further 3 years.Identity, contact and marketing data:2 years for direct marketing purposes.Data subject access report data: Stored for future financial claims activities, until no longer required.For full details of the company’s approach to data retention, including retention periods for specific personal data types held by the company, please refer to our Data Retention Policy which you can request by contacting us.
7. Consumer Rights
You have the right to access, correct, delete, or restrict the use of your personal data. You may also object to processing at any time.
8. Contact Details
For any data protection queries, please contact us at: info@exelligentdata.com.